Jul 16 2015
Colorful crumpled adhesive notes with smiling faces.
In one of my training sessions I was approached by a participant. In the session I had asked what comes to mind when I say the buzz word in the phrase, “engaging your customer”. She was struck by this as it truly is important to engage, but what does …
Jun 18 2015
Your Presentation – It’s About Them!!
When you are the presenter, isn’t tempting to have the light shine on you? Some of us who love this work tell ourselves that it’s because we love the spotlight. Maybe that’s true.
Also, our clients, our audience and even our associates might believe we do this because we love the …