Jul 16 2015
Colorful crumpled adhesive notes with smiling faces.
In one of my training sessions I was approached by a participant. In the session I had asked what comes to mind when I say the buzz word in the phrase, “engaging your customer”. She was struck by this as it truly is important to engage, but what does …
Jul 02 2015
Questions About Questions – part 1
Some of these questions might swirl around in your head as you prepare, or even contemplate, a presentation.
What if the audience asks me questions?
Is it best to ask them to hold their questions, or to take them as they come?
Don’t I risk getting my presentation highjacked if …