Voilà Coaching
  • Engagement is Participation

    Colorful crumpled adhesive notes with smiling faces.

    In one of my training sessions I was approached by a participant. In the session I had asked what comes to mind when I say the buzz word in the phrase, “engaging your customer”. She was struck by this as it truly is important to engage, but what does … Continue reading

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  • Questions About Questions

    Questions About Questions – part 1

    Some of these questions might swirl around in your head as you prepare, or even contemplate, a presentation.

    What if the audience asks me questions?
    Is it best to ask them to hold their questions, or to take them as they come?
    Don’t I risk getting my presentation highjacked if … Continue reading

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